History

Degraded Service May 22, 2022 3:40 AM–3:41 AM EDT

Core Processing Solutions / Converge

Resolved: Canadian Debit Errors May 21, 2022 2:07 PM–6:13 PM EDT

Core Processing Solutions / Fusebox Gateway

Resolved: Third Party Processor Outage (Paymentech) May 21, 2022 2:58 PM–4:25 PM EDT

Core Processing Solutions / Fusebox Gateway

No events for 1 day!

Completed: NetTrans and viaConex Maintenance May 19, 2022 10:00 PM–May 20, 2022 1:00 AM EDT

2 Affected Services:

Elavon Connection Utility - viaConex / Connection 1
Elavon Connection Utility - NetTrans / NetTrans1

No events for 1 day!

Completed: NetTrans and viaConex Maintenance May 18, 2022 10:00 PM–May 19, 2022 1:00 AM EDT

2 Affected Services:

Elavon Connection Utility - viaConex / Connection 1
Elavon Connection Utility - NetTrans / NetTrans1

Completed: viaConex Maintenance May 17, 2022 7:00 AM–May 18, 2022 7:00 AM EDT

Elavon Connection Utility - viaConex / Connection 1

No events for 1 day!

Completed: NetTrans Maintenance May 16, 2022 10:00 PM–May 17, 2022 1:00 AM EDT

Elavon Connection Utility - NetTrans / NetTrans1

No events for 13 days!

Resolved: CenPOS Virtual Terminals Apr 29, 2022 3:57 PM–May 3, 2022 12:10 PM EDT

Core Processing Solutions / CenPOS Payment Gateway

Resolved: Fusebox (Heartland) May 2, 2022 3:32 PM–4:48 PM EDT

Core Processing Solutions / Fusebox Gateway

No events for 2 days!

Resolved: Sporadic Transaction Processing Errors Apr 29, 2022 12:00 PM–6:13 PM EDT

Core Processing Solutions / Converge

No events for 2 days!

Completed: Converge Maintenance Apr 27, 2022 2:30 AM–7:00 AM EDT

Core Processing Solutions / Converge

No events for 4 days!

Resolved: TSYS Processor Degradation Apr 22, 2022 1:25 PM–1:45 PM EDT

Core Processing Solutions / Fusebox Gateway

No events for 2 days!

Resolved: CenPOS Apr 19, 2022 11:34 AM–2:16 PM EDT

Core Processing Solutions / CenPOS Payment Gateway

Completed: viaConex Maintenance Apr 19, 2022 7:00 AM–8:00 AM EDT

Elavon Connection Utility - viaConex / Connection 2

No events for 9 days!

Completed: Converge Maintenance Apr 10, 2022 2:30 AM–4:34 AM EDT

Core Processing Solutions / Converge

No events for 9 days!

Resolved: Converge Apr 1, 2022 12:45 AM–2:13 AM EDT

Core Processing Solutions / Converge

No events for 1 day!

Completed: viaConex Maintenance Mar 28, 2022 10:00 AM–Mar 30, 2022 10:47 AM EDT

Elavon Connection Utility - viaConex / Connection 1

Completed: Elavon Network Maintenance Mar 29, 2022 9:00 PM–Mar 30, 2022 3:00 AM EDT

3 Affected Services:

Elavon Connection Utility - NetTrans / NetTrans1
Elavon Connection Utility - NetTrans / NetTrans2
Elavon Connection Utility - NetTrans / NetTrans3

No events for 4 days!

Completed: viaConex Maintenance Mar 21, 2022 9:00 AM–Mar 25, 2022 5:00 PM EDT

Elavon Connection Utility - viaConex / Connection 1

No events for 3 days!

Completed: viaConex / NetTrans Maintenance Mar 21, 2022 10:00 PM–11:00 PM EDT

5 Affected Services:

Elavon Connection Utility - viaConex / Connection 1
Elavon Connection Utility - viaConex / Connection 2
Elavon Connection Utility - NetTrans / NetTrans1
Elavon Connection Utility - NetTrans / NetTrans2
Elavon Connection Utility - NetTrans / NetTrans3

No events for 4 days!

Completed: viaConex Maintenance Mar 17, 2022 11:00 AM–2:00 PM EDT

Elavon Connection Utility - viaConex / Connection 1

No events for 1 day!

Completed: viaConex Maintenance Mar 16, 2022 8:00 AM–8:30 AM EDT

Elavon Connection Utility - viaConex / Connection 1

Completed: viaConex Maintenance Mar 15, 2022 7:00 AM–11:00 AM EDT

Elavon Connection Utility - viaConex / Connection 1

No events for 2 days!

Completed: viaConex Maintenance Mar 13, 2022 5:00 AM–5:30 AM EDT

Elavon Connection Utility - viaConex / Connection 1

No events for 2 days!

Completed: viaConex Maintenance Mar 10, 2022 7:00 AM–11:00 AM EST

Elavon Connection Utility - viaConex / Connection 1

No events for 1 day!

Completed: viaConex Maintenance Mar 8, 2022 11:30 AM–1:36 PM EST

Elavon Connection Utility - viaConex / Connection 1

No events for 5 days!

Completed: viaConex maintenance Mar 3, 2022 7:00 AM–11:00 AM EST

Elavon Connection Utility - viaConex / Connection 1

Resolved: ConvergePay.com Mar 2, 2022 1:19 PM–3:25 PM EST

Core Processing Solutions / Converge

No events for 11 days!

Completed: Converge Maintenance Feb 19, 2022 2:30 AM–4:45 AM EST

Core Processing Solutions / Converge

No events for 2 days!

Completed: viaConex Maintenance Feb 16, 2022 11:30 AM–1:52 PM EST

Elavon Connection Utility - viaConex / Connection 1

No events for 1 day!

Completed: viaConex Maintenance Feb 15, 2022 5:00 AM–7:00 AM EST

Elavon Connection Utility - viaConex / Connection 1

No events for 19 days!

Completed: NetTrans1 Maintenance Jan 26, 2022 10:00 PM–Jan 27, 2022 5:00 AM EST

Elavon Connection Utility - NetTrans / NetTrans1

No events for 1 day!

Completed: viaConex Maintenance Jan 25, 2022 11:30 AM–12:30 PM EST

Elavon Connection Utility - viaConex / Connection 1

No events for 1 day!

Resolved: Third Party Processor Outage Jan 24, 2022 8:20 AM–10:41 AM EST

Core Processing Solutions / Fusebox Gateway

No events for 12 days!

Completed: viaConex Maintenance Jan 11, 2022 11:30 AM–12:30 PM EST

Elavon Connection Utility - viaConex / Connection 1

No events for 1 day!

Completed: Converge Maintenance Jan 9, 2022 2:30 AM–5:00 PM EST

Core Processing Solutions / Converge

No events for 3 days!

Completed: Converge Maintenance Jan 6, 2022 2:30 AM–7:00 AM EST

Core Processing Solutions / Converge

No events for 21 days!

Resolved: ViaConex, Converge, and Fusebox Dec 16, 2021 12:31 AM–4:04 AM EST

6 Affected Services:

Core Processing Solutions / Converge
Core Processing Solutions / Fusebox Gateway
Elavon Connection Utility - viaConex / Connection 1
Elavon Connection Utility - viaConex / Connection 2
Elavon Connection Utility - viaConex / Connection 3
Elavon Connection Utility - viaConex / Connection 4

No events for about 1 month!

Completed: Converge Maintenance Nov 13, 2021 3:00 AM–4:44 AM EST

Core Processing Solutions / Converge

No events for 2 days!

Resolved: Fusebox Customer Support Nov 10, 2021 4:08 AM–7:19 AM EST

Core Processing Solutions / Fusebox Gateway

No events for 5 days!

Completed: Fusebox Maintenance Nov 4, 2021 7:00 PM–10:00 PM EDT

Core Processing Solutions / Fusebox Gateway

No events for 2 days!

Resolved: Fusebox Nov 2, 2021 3:24 PM–5:40 PM EDT

Core Processing Solutions / Fusebox Gateway

Outage Nov 2, 2021 3:23 PM–3:24 PM EDT

Core Processing Solutions / Fusebox Gateway

Outage Nov 2, 2021 3:20 PM–3:22 PM EDT

Core Processing Solutions / Fusebox Gateway

Outage Nov 2, 2021 7:52 AM–7:53 AM EDT

Core Processing Solutions / Fusebox Gateway

Resolved: Fusebox Nov 2, 2021 5:09 AM–5:29 AM EDT

Core Processing Solutions / Fusebox Gateway

Outage Nov 2, 2021 4:59 AM–5:00 AM EDT

Core Processing Solutions / Fusebox Gateway

Outage Nov 2, 2021 4:55 AM–4:56 AM EDT

Core Processing Solutions / Fusebox Gateway

Outage Nov 2, 2021 4:48 AM–4:51 AM EDT

Core Processing Solutions / Fusebox Gateway

No events for 11 days!

Completed: NetTrans Maintenance Oct 21, 2021 10:30 PM–Oct 22, 2021 2:00 AM EDT

Elavon Connection Utility - NetTrans / NetTrans1

Card Brand Outage (Amex) Oct 21, 2021 3:07 PM–4:58 PM EDT

2 Affected Services:

Core Processing Solutions / Converge
Core Processing Solutions / Fusebox Gateway

Resolved: Fusebox Oct 20, 2021 6:06 PM–7:05 PM EDT

Core Processing Solutions / Fusebox Gateway

No events for 1 day!

Completed: Certificate Maintenance Oct 19, 2021 11:30 AM–12:30 PM EDT

Elavon Connection Utility - viaConex / Connection 1

No events for 2 days!

Resolved: Converge Oct 17, 2021 7:02 AM–8:09 AM EDT

Core Processing Solutions / Converge

No events for 2 days!

Resolved: CenPOS Payment Gateway Oct 14, 2021 5:39 PM–5:59 PM EDT

Core Processing Solutions / CenPOS Payment Gateway

Degraded Service Oct 14, 2021 5:30 PM–5:38 PM EDT

Core Processing Solutions / CenPOS Payment Gateway

No events for 1 day!

Completed: viaConex / NetTrans Maintenance Oct 12, 2021 10:00 PM–Oct 13, 2021 12:00 AM EDT

2 Affected Services:

Elavon Connection Utility - viaConex / Connection 1
Elavon Connection Utility - NetTrans / NetTrans1

No events for 13 days!

Completed: ViaConex Maintenance Sep 29, 2021 10:00 PM–11:00 PM EDT

Elavon Connection Utility - viaConex / Connection 2

No events for 7 days!

Completed: viaConex Maintenance Sep 22, 2021 7:00 AM–9:00 AM EDT

Elavon Connection Utility - viaConex / Connection 1

No events for 2 days!

Resolved: Converge Sep 19, 2021 12:14 PM–12:54 PM EDT

Core Processing Solutions / Converge

No events for 2 days!

Resolved: Converge Sep 16, 2021 1:17 PM–3:36 PM EDT

Core Processing Solutions / Converge

Degraded Service Sep 16, 2021 1:07 PM–1:09 PM EDT

Core Processing Solutions / Converge

No events for 1 day!

Completed: Converge Maintenance Sep 14, 2021 2:00 PM–3:00 PM EDT

Core Processing Solutions / Converge

No events for 13 days!

Completed: Fusebox Gateway Maintenance Sep 1, 2021 10:00 AM–10:24 AM EDT

Core Processing Solutions / Fusebox Gateway

No events for 4 days!

CenPOS: Bridge Certificate Expiration Notice Aug 26, 2021 12:00 AM–Aug 28, 2021 12:00 AM EDT

Core Processing Solutions / CenPOS Payment Gateway

No events for 2 days!

Completed: Converge Maintenance Aug 25, 2021 2:30 AM–6:00 AM EDT

Core Processing Solutions / Converge

No events for 1 day!

Completed: viaConex Connection 2 Maintenance Aug 24, 2021 4:30 AM–5:30 AM EDT

Elavon Connection Utility - viaConex / Connection 2

No events for 1 day!

Fusebox Gateway Maintenance Aug 22, 2021 4:00 PM–7:00 PM EDT

Core Processing Solutions / Fusebox Gateway

Converge Maintenance Aug 22, 2021 5:30 AM–11:31 AM EDT

Core Processing Solutions / Converge

Resolved : Fusebox Aug 21, 2021 10:06 PM–11:21 PM EDT

Core Processing Solutions / Fusebox Gateway

No events for 10 days!

Fusebox August Release Aug 11, 2021 9:30 AM–11:30 AM EDT

Core Processing Solutions / Fusebox Gateway

Degraded Service Aug 10, 2021 7:39 PM–7:42 PM EDT

Core Processing Solutions / Converge

No events for 2 days!

Converge Maintenance Aug 8, 2021 2:30 AM–7:00 AM EDT

Core Processing Solutions / Converge

No events for 15 days!

Converge Maintenance Jul 24, 2021 2:30 AM–7:00 AM EDT

Core Processing Solutions / Converge

No events for 2 days!

Required Converge Configuration Changes Jul 20, 2021 10:00 AM–Jul 21, 2021 8:00 AM EDT

Core Processing Solutions / Converge

Converge Slowness Jul 20, 2021 10:15 AM–10:37 AM EDT

Core Processing Solutions / Converge

Degraded Service Jul 20, 2021 9:52 AM–9:53 AM EDT

Core Processing Solutions / Converge

No events for 7 days!

Converge Maintenance Jul 13, 2021 3:00 AM–4:30 AM EDT

Core Processing Solutions / Converge

No events for 25 days!

Converge Maintenance Jun 17, 2021 2:30 AM–7:00 AM EDT

Core Processing Solutions / Converge

No events for 7 days!

Converge Maintenance Jun 7, 2021 5:22 PM EDT

Core Processing Solutions / Converge

No events for 12 days!

Fusebox Maintenance May 28, 2021 12:00 AM–6:00 AM EDT

Core Processing Solutions / Fusebox Gateway

Converge Maintenance May 28, 2021 12:00 AM–6:00 AM EDT

Core Processing Solutions / Converge

No events for 1 day!

Converge Auto-Settlement Emails May 26, 2021 2:59 PM EDT

Core Processing Solutions / Converge

Fusebox Switch Maintenance May 26, 2021 8:00 AM–12:25 PM EDT

Core Processing Solutions / Fusebox Gateway

No events for 1 day!

Converge Maintenance May 25, 2021 2:30 AM–6:30 AM EDT

Core Processing Solutions / Converge

No events for 1 day!

Fusebox Switch Maintenance May 23, 2021 4:00 PM–7:00 PM EDT

Core Processing Solutions / Fusebox Gateway

Converge Maintenance May 23, 2021 5:30 AM–4:00 PM EDT

Core Processing Solutions / Converge

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