Elavon Inc

RESOLVED: Tokenization for Fusebox and Converge

Resolved

Affected Service:Tokenization for Fusebox and Converge

Time of Resolution: 2:40 AM ET

We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams.

Customer Service Contact Information: 800-725-1243

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Monitoring

We have resolved issues that were impacting new tokens for some customers. Teams continue to work toward full resolution. We apologize for any inconvenience this may have caused you or your customers.

Customer Service Contact Information: 800-725-1243

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Investigating

Some customers may still be experiencing issues. Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience.

Customer Service Contact Information: 800-725-1243

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Monitoring

Technical teams resolved the issue at ~8:30 PM EST. Teams continue to monitor systems and investigate root cause. We apologize for the inconvenience.

Customer Service Contact Information: 800-725-1243

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Investigating

Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience.

Customer Service Contact Information: 800-725-1243

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Investigating

Technical teams continue to work towards resolution for this issue. We apologize for the inconvenience.

Customer Service Contact Information: 800-725-1243

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Investigating

Affected Service: Tokenization for Fusebox and Converge

Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience.

Customer Service Contact Information: 800-725-1243

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Investigating

Affected Service: Fusebox UI, Converge

We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience

Customer Service Contact Information: 866-265-6225

If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

3 Affected Services:

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