Elavon Inc

Resolved: Sporadic Transaction Processing Errors

Resolved

Affected Service:Sporadic Transaction Processing Errors

Time of Resolution: 5:58 PM ET

We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams.

Support Contact Information: 800-725-1243

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Problem Identified

Affected Service: Sporadic Transaction Processing Errors

Technical teams continue to work towards a resolution for this issue. At this time Canadian Debit transactions are unavailable. Customers are asked to run all transactions as Credit. We anticipate this being resolved by 6:30 PM ET on 29-April. We apologize for any inconvenience this may cause.

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Investigating

Affected Service: Sporadic Transaction Processing Errors

Technical teams continue to work towards a resolution for this issue. At this time Canadian Debit transactions are unavailable. Customers are asked to run all transactions as Credit. We apologize for any inconvenience this may cause.

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Problem Identified

Affected Service: Sporadic Transaction Processing Errors

Technical teams continue to work towards a resolution for this issue. At this time Canadian Debit transactions are unavailable. Customers are asked to run all transactions as Credit. We apologize for any inconvenience this may cause.

Support Contact Information: 800-377-3962

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Investigating

Affected Service: Sporadic Transaction Processing Errors

Technical teams continue to work towards a resolution for this issue. Customers are asked to retry their Debit transactions as Credit transactions. We apologize for the inconvenience.

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Opened

Affected Service: Sporadic Transaction Processing Errors

We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience

Support Contact Information: 800-377-3962

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

2 Affected Services:

By providing us with an email address you are expressly consenting to receiving email communications. User provided email address will only be used to communicate information regarding your chosen components/products and the services provided by Elavon. Confidential, personal, or financial information will never be sent or requested in an email from Elavon.