MedEpay
Problem Identified: MedEpay Funding Delays
Affected Service: MedEpay Direct Login
Posted Time: 7:20 PM ET
An issue was identified that caused delays in processing certain transactions. Technical teams have implemented corrective measures, and the transaction capture process was completed successfully for a group of impacted transactions. Processing continues for the remaining outstanding transactions, and teams are actively monitoring each scheduled capture job.
Next Planned Update: 9:00 PM ET
Customer Service Contact Information: 877-214-6623
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Affected Service: MedEpay Direct Login
Posted Time: 6:18 PM ET
Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience.
Next Planned Update: 7:18 PM ET
Customer Service Contact Information: 877-214-6623
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Affected Service: MedEpay Direct Login
Posted Time: 5:18 PM ET
Technical teams continue to work toward a resolution. Further review has confirmed that MyChart eCheck-in is not impacted by this issue, as previously reported. We apologize for any confusion or inconvenience and will provide additional updates as they become available.
Next Planned Update: 6:18 PM ET
Customer Service Contact Information: 877-214-6623
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Affected Service: MedEpay Direct Login & MyChart eCheck-in
Posted Time: 4:18 PM ET
We are aware of an issue that may be impacting funding for select MedEpay customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience.
Next Planned Update : 5:18 PM ET
Customer Service Contact Information: 877-214-6623
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