MedEpay
Resolved: MedEpay
Affected Service: MedEpay
Time of Resolution: 5:55 PM ET
We have resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams.
Customer Service Contact Information: 844-717-7725
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
Affected Service: MedEpay Reporting, Scheduled Payments
The MedEpay team has identified an issue that affected daily reports and scheduled jobs on the evening of Wednesday, January 28, 2026, and the morning of Thursday, January 29, 2026. Our teams are actively working to complete all missing reports, with delivery expected by the end of the day today.
Customer Service Contact Information: 844-717-7725
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
Affected Service: MedEpay Reporting, Scheduled Payments
We are aware of an issue that may be impacting service quality for some customers. Technical teams are engaged and working towards resolution. We will keep you informed of any updates and apologize for the inconvenience
Customer Service Contact Information: 844-717-7725
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
By providing us with an email address you are expressly consenting to receiving email communications. User provided email address will only be used to communicate information regarding your chosen components/products and the services provided by Elavon. Confidential, personal, or financial information will never be sent or requested in an email from Elavon.