Resolved: Canadian Debit

Resolved Jul 9, 2022 10:23 AM EDT

Affected Service:Canadian Debit

Time of Resolution: 9:00 AM ET

The third-party outage impacting Canadian Debit has been resolved . We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams.

Customer Service Contact Information: 800-725-1243

If you no longer want to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Updated Jul 8, 2022 8:53 AM EDT

We are aware of a third-party telecom outage in Canada that may be impacting Canadian debit and payment processing. Please request another form of payment or delay processing transactions until the service is restored. Check with your internet service provider for updates on service restoration.

Customer Service Contact Information: 800-725-1243

If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Updated Jul 8, 2022 7:42 AM EDT

Affected Service: Canadian Debit

Technical teams have been advised of a third-party outage in Canada affecting Canadian debit processing. Please request another form of payment or delay processing transactions until service is restored. We apologize for the inconvenience.

Customer Service Contact Information: 800-725-1243

If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.

Investigating Jul 8, 2022 7:16 AM EDT

Affected Service: Canadian Debit

We are aware that a third party outside of Elavon’s network is experiencing issues that may be impacting service quality for some customers. We will keep you informed of any updates that are received from the impacted processor. We apologize for the inconvenience.

Customer Service Contact Information: 800-725-1243

If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status. Elavon.com to update your notification preferences.