General Notifications

Information: Interac Payment System (April 29th)

Investigating

Elavon Canada support teams continue actively working with issuers on remaining Canadian debit transaction errors. We apologize for the inconvenience to your business or your customers and appreciate your patience while we work through the resolution process. For additional questions, please contact Support.

Opened

Affected Service: Interac payment system

Elavon Canada is aware of service issues from the recent Interac payment system outage on April 29. Our support teams are thoroughly reviewing affected transactions and are working to correct any errors as quickly as possible. We apologize for the inconvenience to your business or your customers and appreciate your patience while we work through the resolution process. For additional questions, please contact Customer Support.

Support Contact Information: 800-377-3962

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