General Notifications
Resolved: Call Center Outage
Affected Service:Call Centers
Time of Resolution: 11:07 PM ET
Verizon has resolved the Issues that were impacting service quality for some customers. We apologize for any inconvenience this may have caused you or your customers. If you continue to experience related service interruptions, please contact our support teams.
Support Contact Information: 800-725-1243
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Affected Service: Call Centers
Verizon technical teams continue to work towards a resolution for this issue. We apologize for any inconvenience.
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Affected Service: Call Centers
At 10:15pm ET Verizon rolled back a firewall change, but this has not provided relief to our call centers. Verizon continues to investigate the issue. We apologize for any inconvenience.
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Affected Service: Call Centers
Verizon is investigating a possible firewall filter error on their system. We apologize for any inconvenience.
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Affected Service: Call Centers
Technical teams remain engaged with Verizon to resolve the outage that is currently ongoing. We apologize for any inconvenience.
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Affected Service: Call Centers
Verizon has confirmed a high level outage within their network and are working to resolve.
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Affected Service: Call Centers
We are aware of an issue causing some customers to experience issues when attempting to reach customer service. We will keep you informed of any updates we receive. Thank you.
Support Contact Information: 800-725-1243
If you no longer wish to receive these notifications, please click the “Manage your subscription” option on your email or visit status.Elavon.com to update your notification preferences.
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